We want you to be happy with your order. This policy explains your rights under UK law and our own returns policy. It does not affect your statutory rights.
30-day returns
You can return most items within 30 days of delivery for a full refund. Items must be unused, in their original condition and packaging.
Your legal right to cancel (14 days)
Under the Consumer Contracts Regulations 2013 you have the right to cancel your order for any reason within 14 days of the day after you receive your item. To cancel, email us at support@corecart.online with your order number, call us on +44 7460 605971, or use the contact form on our website. You then have a further 14 days to send the item back.
How to return an item
- Email us with your order number and the item you want to return.
- We will reply within 1 working day with the return address and instructions.
- Pack the item securely and send it back using a tracked service. Please keep your proof of postage.
Return postage
If you are returning an item because you changed your mind, you pay the cost of return postage. If the item is faulty, damaged or not what you ordered, we will cover the return cost or send you a prepaid label.
Refunds
Refund processing time: 3 working days. Once your return arrives, we check it and process your refund within 3 working days (Monday to Friday, excluding UK bank holidays). This is well within the 14 days required by UK law.
Refunds go back to your original payment method and include the original standard delivery charge (if any). Depending on your bank or card provider, it may take a further 3 to 5 working days for the money to appear in your account. We may reduce a refund if an item has been used or handled more than needed to check it.
Faulty or damaged items
Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. If your item is faulty you can reject it for a full refund within 30 days of delivery. After 30 days we will offer a repair or replacement, and if that is not possible, a refund. Please email us photos of the problem and your order number.
Items we cannot accept back
For health and hygiene reasons we cannot accept returns of sealed personal care or beauty items once the seal has been opened, unless they are faulty. Personalised or made-to-order items cannot be returned unless faulty.
Exchanges
The quickest way to get a different item is to return the original for a refund and place a new order.
Contact
Email: support@corecart.online
Phone: +44 7460 605971
Customer service: Monday to Friday, 9am to 5pm (UK time). We reply within 1 working day.
CoreCart is a trading name of URBNBUY LIMITED, a company registered in England and Wales (Company No. 17335697). Registered office: Suite C263, 4-6 Greatorex Street, London, E1 5NF, United Kingdom.