These terms apply to every order placed on this website. Please read them before you buy.
1. About us
CoreCart is a trading name of URBNBUY LIMITED, a company registered in England and Wales (Company No. 17335697). Registered office: Suite C263, 4-6 Greatorex Street, London, E1 5NF, United Kingdom.
Email: support@corecart.online
Phone: +44 7460 605971
Customer service: Monday to Friday, 9am to 5pm (UK time). We reply within 1 working day.
2. Your order
When you place an order you will receive an email confirming we have received it. The contract between us is formed when we dispatch your order and send you a dispatch confirmation. We may refuse or cancel an order, for example if an item is out of stock or there is an obvious pricing error; if so we will tell you and give you a full refund.
3. Prices and payment
All prices are shown in pounds sterling (GBP) and include VAT where applicable. Delivery charges are shown at checkout before you pay. Payment is taken securely at checkout through our payment providers.
4. Product descriptions
We take care to describe and photograph products accurately. Colours on screen may vary slightly from the actual product.
5. Delivery
Delivery times and costs are set out in our Shipping Policy.
6. Cancellations and returns
Your rights to cancel and return are set out in our Returns & Refunds Policy. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
7. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.
8. Privacy
We use your personal information as described in our Privacy Policy.
9. Complaints
If you have a complaint, please contact us and we will respond within 1 working day and aim to resolve it within 14 days.
10. Governing law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.